Frequently Asked Questions

Ordering

Can I change or cancel my order?

We begin processing orders quickly so we can get your supplies on their way. If you need to make a change, please contact us as soon as possible. While we'll do our best to accommodate requests, we cannot guarantee changes once an order has been processed.

Can I use more than one discount code?

Only one discount code may be applied per order unless otherwise stated.

Shipping

When will my order ship?

Most orders ship within 2–5 business days. During new product launches, holidays, or sales, processing times may be slightly longer.

Do you offer expedited shipping?

Yes! Expedited shipping options are available at checkout. Please note that expedited shipping does not shorten our processing time.

Do you ship internationally?

Not at this time.

My package says "Delivered," but I haven't received it.

Please first check around your property and with neighbors. If your package is still missing, contact the shipping carrier and then reach out to us. We'll do everything we can to help.

Products

Will the colors look exactly like they do on my screen?

We do our best to photograph products accurately, but colors may appear differently depending on your monitor or mobile device. Slight variations between fabric and trim dye lots are normal.

What is a dye lot?

Many textiles are produced in batches called dye lots. Slight color differences between batches can occur and are considered normal within the textile industry.

Are your fabrics pre-washed?

Unless specifically noted in the product description, fabrics are not pre-washed.

Needlepoint Self-Finishing

I'm new to self-finishing. Can I do this?

Absolutely! Many of our customers are trying self-finishing for the first time. We carefully select products that work well for both beginners and experienced stitchers. We often say, if we can do it, anyone can!

How do I know how much fabric or cording to order?

Each product page includes sizing information whenever possible. If you're unsure, send us the dimensions of your finished needlepoint canvas, and we'll be happy to help recommend what you'll need.

Do you offer finishing tutorials?

We're working on adding more educational resources! Be sure to subscribe to our email newsletter and follow us on social media for tutorials, inspiration, and finishing tips.

Returns

Can I return fabric or cording?

Unused, uncut items may be returned within our return window. Custom-cut fabric, custom-cut trim, clearance items, and special orders are not eligible for return. Please see our Return Policy for complete details.

What if I receive the wrong item?

Please contact us within seven days of delivery with your order number and photos, and we'll make it right. Contact Us at amanda@cordandcloth.com.

Do you match fabric to a thread color?

We are happy to help you match fabric and thread to your finished piece. Email us with a good photo of your piece, and we will respond within 24-48 hours to help provide you with some choices.

What fabrics work best for ornaments, stand-ups, or pillows?

Fabrics are often about preference. Since you’re using backing cookies for ornaments and stand-up boxes, most opaque fabrics will work well. The backing cookies and batting give it plenty of structure. If you’re finishing a pillow, you need to consider structure, but just about every fabric we carry will be appropriate!

How much cording do I need?

Measure the entire outside of your finished needlepoint. If you’re going to make it into an ornament, also measure enough to make the size hanging loop you want. If you have questions, feel free to reach out!

Can I order fabric samples or swatches?

At this time, we cannot accommodate requests for samples. If we do in the future, we’ll be sure to add it to each listing.

Will you restock sold-out fabrics?

We will do our best to restock any sold-out fabrics. Some of the lines we carry are out of print and can be difficult to find.

I still have a question.

We're always happy to help!

Email us at amanda@cordandcloth.com, and we'll respond as quickly as possible during normal business hours.

Thank you for supporting our small business—we're honored to be part of your stitching journey!